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Help Desk Escalation Engineer — Remote & On-Site Support
Remote / Online - Candidates ideally in
Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listed on 2026-07-13
Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listing for:
6AM City, LLC
Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
6AM City, LLC is seeking a Help Desk Escalation Engineer to join our managed services team in Charlotte, NC. The ideal candidate will resolve complex issues escalated from Level 1/2 support, provide remote and on-site assistance, and contribute to knowledge base improvements.
We value strong problem-solving, excellent communication, and teamwork, with experience in Windows/Mac, Microsoft 365, Azure, and virtualization. On-call rotation is required.
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