Senior Product and Business Systems Advisor - Express Scripts - Hybrid

Systems Analysis Senior Advisor – Product & Automation

The Systems Analysis Senior Advisor – Product & Automation serves as a senior, hybrid role combining Business Product Ownership, Technical Product Ownership, and Systems Analysis to support automation initiatives within PBM / Benefit Automation. This role is responsible for translating complex business, regulatory, and operational needs into high-quality technical solutions, while leading delivery execution in partnership with onshore and offshore teams.

The ideal candidate operates independently, manages competing priorities, and owns outcomes across the full delivery lifecycle.

• Act as a Business Product Owner (BPO) for automation initiatives, owning business intent, scope, prioritization, and delivery outcomes
• Partner with stakeholders to gather, analyze, and validate business, operational, and regulatory requirements
• Translate business needs into clear, actionable epics, features, user stories, and acceptance criteria
• Make informed trade-off decisions balancing scope, risk, timelines, and business value
• Serve as the primary liaison between business stakeholders, operations, and technical teams

• Function as a Technical Product Owner (TPO), collaborating closely with developers, architects, and QA
• Support solution design by providing functional and technical input aligned to system architecture
• Participate in sprint planning, backlog refinement, release readiness, and production validation activities
• Identify and manage dependencies, risks, and delivery blockers across teams
• Support testing, defect triage, and post-release validation to ensure solution quality

• Develop and maintain high-quality functional and technical documentation
• Document business rules, data mappings, automation logic, and system behaviors
• Ensure documentation supports development, QA, operations, audit, and long-term maintainability
• Contribute to continuous improvement of documentation standards and delivery practices

• Provide day-to-day oversight of offshore development and administrative consulting resources
• Assign and prioritize work to ensure timely, high-quality delivery
• Review deliverables for completeness, accuracy, and alignment to requirements
• Coordinate across time zones to maintain delivery velocity and operational continuity
• Act as an escalation point for delivery, resourcing, and access issues

• High School Diploma
• 5+ years of experience in systems analysis, product ownership, or related technical roles
• Demonstrated experience translating business requirements into technical solutions
• Strong analytical skills with experience in data analysis, data mapping, and business rules
• Experience working in Agile / Scrum delivery environments
• Proven ability to manage multiple priorities and work independently with minimal supervision
• Strong written and verbal communication skills, including technical documentation

• Bachelor's degree in a technical, analytical, or related field, or equivalent experience
• Experience serving in a hybrid Business Product Owner / Technical Product Owner role
• PBM, healthcare, or regulated industry experience
• Familiarity with automation platforms, ETL processes, and system integrations
• Experience working with offshore or distributed delivery teams
• Experience supporting compliance-sensitive or audit-driven initiatives

• Ownership mindset with accountability for outcomes
• Strong stakeholder management and collaboration skills
• Ability to operate effectively in ambiguous or fast-changing environments
• Attention to detail with a focus on quality and sustainability
• Comfort engaging with both technical and non-technical audiences

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of…