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Remote Tier I Help Desk Analyst — Journeyman
Remote / Online - Candidates ideally in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-13
Miami, Miami-Dade County, Florida, 33222, USA
Listing for:
Page Mechanical Group, Inc.
Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Total Force Alliance, LLC is seeking a Help Desk Analyst (Tier I) – Journeyman for a 100% remote role in a 24/7/365 enterprise environment. You will provide first-line technical support across systems, applications, and platforms, handling requests via phone, email, and ticketing tools.
You will log incidents, troubleshoot basic issues, and escalate complex problems as needed, while following security policies and contributing to knowledge base updates and reporting.
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