Workstation Specialist

PennDOT requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing PennDOT/IED Delivery Center IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth.

The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 3.

Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand‑alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.

Candidate must be able to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations.

Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM.

The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.

Although the primary focus of this position is to support field site offices, the Workstation Specialist will also be required to support all other areas of PennDOT including all units throughout the District Office, County Offices and Stockpiles, Traffic Management Center, Driver License Centers, Welcome Centers, and Department of Community and Economic Development (DCED), and PA Emergency Management Association (PEMA) remote sites, should the need arise.

Please be advised that this position will require travel throughout The Commonwealth to support various PennDOT locations.

The resource will be headquartered in District 3‑0 Office in Montoursville and provide support for all nine counties and stockpiles (Bradford, Columbia, Lycoming, Montour, Northumberland, Snyder, Sullivan, Tioga, Union).

Candidate must possess a valid driver’s license and use their personal vehicle to travel to and from sites, as well as transport computer equipment such as computers, monitors, and printers.

Candidate must be comfortable traveling to various parts of the state and working around active construction and stockpile sites as well as large fleet equipment.

Occasional travel to other districts and/or overnight travel for training may be required.

PennDOT will cover expenses falling within The Commonwealth’s Expense Reimbursement Guidelines and Policies.

• Installs computer system hardware, software,and related peripherals in accordance with departmental procedures and technical manuals.
• Installs and configures PC hardware and peripherals to meet user requirements.
• Installs and troubleshoots Cisco VPN routers.
• Connects/disconnects PCs and printers to the network or local device.
• Assigns workstation names for PCs being added to the network using Active Directory.
• Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.
• Installs and configures CISCO Any Connect VPN software.
• Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required.
• Installs and tests images.
• Plan, schedule, and track hardware deployments.
• Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.
• Train end users on use of newly deployed equipment and/or software.
• Provides direct support for workstation requests and issues.
• Responds to workstation related trouble calls both on‑site and remotely.
• Provides PC related support to end users via in person, telephone and e‑mail.
• Process requests for enterprise user accounts.
• Troubleshoots individual PC problems resulting from SCCM pushes.
• Runs SCCM reports and monitor workstations for compliance.
• Creates and updates Remedy…