Microsoft Dynamics 365 CRM Consultant

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems.

ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.

Microsoft Dynamics 365 CRM Consultant

Vacancy notice no: 2228
Sector: SG
Department: ISD
Country of contract: Remote
Duty station: Home Based

Position number: [[position

Number]]
Grade: [[Position Grade]]
Type of contract: Consultant
Duration of contract: Six (6) months with possible extension
Recruitment open to: External
Final date to receive applications (Midnight Geneva Time): 5 January 2026

ORGANIZATIONAL UNIT

The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy.

The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia.

The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.

Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide.

It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.

As part of ITU’s transformation roadmap, the ITU is seeking an experienced Microsoft Dynamics 365 CRM Expert to support the implementation of our new CRM system. The role involves designing, validating, and configuring key modules including Accounts, Contacts, Opportunities, Sales Management, and Activity Management, ensuring seamless integration with Outlook, Microsoft Teams, and Microsoft Copilot, as well as contributing to the design of an integration mechanism with legacy CRM systems.

The ideal candidate will bring a blend of strong technical expertise and deep business process understanding to deliver a CRM platform that empowers sales teams, enables structured customer engagement, and enhances productivity through AI-driven tools and actionable insights.

As part of the CRM team, and under the guidance of the Head, CRM Applications service, the consultant will:

• Lead the design, configuration, and customization of Microsoft Dynamics 365 CRM for Accounts, Contacts, Opportunities, and Activities.
• Design and implement…