Remote SDLC & Jira Automation Specialist

Engineering Operations Specialist

Role Summary The Engineering Operations Specialist is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery. The position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them.

The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. In addition, this role will look towards automating reporting and operations using AI.

• Translate SDLC standards into practical, executable workflows within Jira and related tools.
• Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release).
• Audit teams’ usage of tools to ensure adherence to required SDLC practices.
• Partner with engineers and managers to troubleshoot process breakdowns and iterate quickly on improvements.
• Implement AI automation for reporting and operational excellence.
• Serve as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance.
• Design and maintain issue types, fields, schemas, screens, workflows, transitions, permission schemes, roles, custom dashboards and reports.
• Create and maintain Confluence documentation templates for project pages, release notes, and retrospectives.
• Embed Jira reports and live status views; clean up legacy configurations and reduce tool sprawl.
• Build and maintain Jira automation rules to enforce required fields, reduce manual updates, improve traceability, and maintain performance.
• Integrate Jira, Confluence, and Productboard and tune ongoing performance.
• Configure and maintain Productboard structure and synchronize with Jira.
• Support product teams with hands‑on setup for new products, views, and reporting.
• Create practical step‑by‑step guidance, lead live walkthroughs and working sessions, and support adoption.
• Provide direct support during onboarding of newly acquired engineering teams.
• Build and maintain Jira dashboards for delivery, flow, and predictability, ensuring metric accuracy.
• Partner with leadership to interpret metrics and recommend concrete changes; distribute monthly leadership dashboards.

• 7+ years in engineering operations, engineering management, program management, or similar roles.
• Deep, hands‑on Jira and Confluence administration experience.
• Demonstrated experience building and maintaining Jira workflows, automations, and reporting.
• Strong understanding of SDLC execution in real engineering environments.
• Experience working directly with engineers to solve process and tooling challenges.
• Ability to operate independently and make day‑to‑day configuration decisions.
• Strong written documentation and practical training skills.

• Experience supporting tool and process consolidation after acquisitions.
• Advanced Jira automation experience (complex rules, branching, conditional logic).
• Experience implementing AI automations using Claude.
• Hands‑on Productboard administration experience.
• Background in software development, QA, Dev Ops, or SRE.
• Familiarity with Agile, Kanban, and hybrid delivery models.

• Teams are actively using Jira workflows as designed, not working around them.
• SDLC requirements are enforced by tooling, not manual policing.
• Jira and Productboard data are trusted by leadership and teams.
• Reduced manual updates through effective automation.
• Engineers experience less friction and clearer expectations in day‑to‑day delivery.

Overview:
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