Information Technology Generalist

THE POSITION

Do you like working in a fast pace environment, responsible for a large variety of work, performing complex problem solving, all while delivering high quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is seeking a highly motivated IT professional to join the Infrastructure team to support various technologies used to provide applications and services to employees and the citizens of Pennsylvania and support multiple Fleet Management facilities and users in Pennsylvania.

Apply today and make a positive difference across several state agencies.

This position supports users and technology that keep agency operations functioning each day. The work includes troubleshooting, maintaining equipment, and ensuring systems run properly. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support:
  Assist users with hardware, software, and network issues across multiple locations
• System Maintenance:
  Install, update, and service devices such as workstations, mobile equipment, and peripherals
• Incident Resolution:
  Analyze and resolve IT problems and elevate complex issues when needed
• Network Tools Use:
  Operate administrative tools to monitor systems and identify root causes of technology issues
• Documentation Tasks:
  Record work activities and manage service requests through established ticketing systems
• Equipment Coordination:
  Manage setup, testing, repair, and replacement of technology equipment for supported sites

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time employment
• Work hours are 7:00 AM to 3:00 PM, Monday–Friday, with 30‑minute lunch.
• Telework:
  Opportunity to work from home part‑time, ad hoc. Employee is approved as a Part‑Time Teleworker who works from Headquarters on a regular basis but must request and secure the supervisor’s consent in advance. Telework requires a securely configured high‑speed internet connection and an approved location inside Pennsylvania. Must report to headquarters office in Harrisburg if unable to telework. The ability to telework is subject to change at any time.
• Salary:
  In some cases, starting salary may be non‑negotiable.
• Further communication regarding this position will be provided via email. Check your email, including spam/junk folders, for notices.

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or maintenance, networking or desktop services, web site development or design, or other IT support/administration services; or
• One year of IT experience in applications development or maintenance, networking or desktop services, web site development or design, or other IT support/administration services, and an associate’s degree in any IT field; or
• An equivalent combination of experience and training.

• Must possess a valid driver’s license.
• Must have one or more years of full‑time experience with the following:
• Experience working with Active Directory
• Experience imaging Windows workstations
• Experience in working user incidents through Incident Management software (e.g., Remedy and Service Now)
• Experience using Microsoft Configuration Manager console
• Experience with IT Asset Management
• Experience providing mobile device management through Microsoft Intune
• Must meet PA residency requirement. For more information, visit the residency guidelines link.
• Must be able to perform essential job functions.

• Must pass background investigation and meet CJIS compliance requirements.

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for many state and local government jobs. Learn more .gov/agencies/employment/how-to-apply.html and click on Veterans.