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Remote FOLIO Customer Success & Account Lead
Remote / Online - Candidates ideally in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-07-14
Dover, Kent County, Delaware, 19904, USA
Listing for:
EBSCO Information Services
Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
EBSCO Information Services in the US is seeking a FOLIO Customer Account Specialist to manage a specific group of customers and serve as the primary support, success, and relationship manager for FOLIO. You will work with the FOLIO PM, Development, Hosting, and Implementation teams to understand customer needs, gain technical insight, and provide effective support for FOLIO solutions.
The role requires strong collaboration, proactive issue resolution, and the ability to translate library and
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