Remote Broadcast & EdTech Support Intern

THI is in a period of growth across partnerships and has increased the number of daily broadcasts. However, the number of hours required to support these broadcasts has surpassed our team’s ability to provide adequate support for all broadcasts.

The intern will serve as a dedicated operational resource supporting the partner MSMS broadcast, partner courses in Canvas and iClicker, and technical support efforts.

• Serve as a broadcast manager of Zoom-based In-Class Sessions to students in classrooms and at home
• Communicate with THI’s University Partners’ staff on a daily basis about Zoom sessions
• Start & troubleshoot Zoom broadcasts
• Aggregate student questions on Chat and notify Instructor when appropriate

• Provide support for instructional activities that use technology
• Manage alignment between multiple courses across multiple universities
• Provide faculty and student training on all digital platforms, such as Canvas LMS, Exam Soft, etc.
• Assist faculty with preparation and application of technology used to support teaching and learning / the curricular materials
• Help solve faculty and student educational technology and IT issues, including working with the Ponce-based IT department to resolve account setup, emails, etc.
• Support the creation of weekly reports and analytics on student performance to provide early alerts for potential at-risk students
• Edit video and audio files to support instruction

• Help partner university technology teams and registrar offices with setup of all technology-related requirements for the MSMS program
• Support new partner university technology implementation projects