Senior Network Operations Lead
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-07-14
-
IT/Tech
Network Engineer, Network Security, Cybersecurity
Job Title:
NOC Lead Engineer – Enterprise Network & Security Operations
Location:
Grand Rapids, MI (Hybrid)
Employment Type:
Full-Time
Senior Network Operations Lead – Enterprise Networking & Security. Step into a senior network operations leadership role supporting a complex enterprise network environment across security, routing, switching, wireless, SD-WAN, data center, cloud networking, and load balancing. This role is ideal for a hands‑on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home).
Bring your strong troubleshooting skills, architect‑level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long‑term network reliability.
- Lead day‑to‑day NOC operations and provide technical direction to L1/L2 engineers.
- Serve as a senior escalation point for complex network issues.
- Oversee response to network alerts, hardware issues, performance problems, and service interruptions.
- Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication.
- Perform root cause analysis for recurring network issues and recommend preventive actions.
- Improve monitoring, incident response, documentation, and escalation processes.
- Develop and maintain SOPs, runbooks, incident reports, and operational standards.
- Collaborate with network engineering, infrastructure, security, cloud, and application teams.
- Support continuous improvement of network reliability, visibility, and operational readiness.
- Strong hands‑on experience with several of the following:
Palo Alto firewalls, Juniper SRX firewalls, Juniper Mist wireless and wireless authentication, Juniper and/or Cisco access layer switching, SD‑WAN L3 routing, especially BGP, Data center switching, ACI / VXLAN fabrics preferred, Cloud networking, preferably Azure or GCP, Load balancing, preferably F5, VPNs, access points, monitoring tools, and network troubleshooting.
- Overall 10+ years of experience and extensive experience in network operations, network engineering, or NOC leadership.
- Proven ability to lead or mentor L1/L2 NOC engineers.
- Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues.
- Experience leading incident response and coordinating technical teams during high‑priority outages.
- Ability to document issues clearly, create SOPs, and improve operational processes.
- Strong written and verbal communication skills.
- Ability to work hybrid onsite 3 days per week.
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.
- Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar.
- Experience with enterprise‑scale environments.
- Experience supporting data center, SD‑WAN, cloud networking, or network security operations.
$ - $ per year
Experience Network engineering: 10 years (Required)
Work Location:
Hybrid remote in Grand Rapids, MI 49599
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).