Digital Trainer​/Remote ( Hartford, CT

Digital Trainer

Client is leading the nation in reimagining the modern government experience. By using the latest digital methodologies and skillsets, we're helping residents, businesses, and workers address their most critical needs so they can be more successful in life. When you join our Digital Government team, your mission will be to simplify government interactions for customers and operationalize processes for internal teams.

You'll do this through cutting-edge digital optimization strategies, data-driven solutioning, and trust-building collaboration with stakeholders. Does this jibe with what you're looking for? If so, the State of Connecticut may be the place for you.

Digital Guru. You're equally comfortable creating and training to high-impact online experiences that change people's lives. Solution-Focused. You easily see problems in current processes and proactively find ways to solve them. Data Aware. You know how to use data and user feedback to directly improve experiences. Customer-centric. You understand UX and how to design digital journeys for real people. Info Junkie.

You stay on top of industry news and the latest best practices for your skillsets. Highly Organized. You understand project planning, agile methodology, and you deliver on deadlines. Service-Oriented. You are passionate about public service and improving experiences for citizens.

The Digital Trainer will work closely with our cross-functional teams to build out instructional programs and train multiple audiences on using the State's technologies that support our online informational systems. Your work will involve complete immersion in the State's platforms and tools so you can lead enterprise strategies that make projects more efficient and governance more manageable. You will develop clear and logical trainings that help State teams maintain websites, digital forms and applications, chatbots, knowledge bases, data dashboards, and other customer-facing assets.

The ideal candidate knows digital content systems inside and out, and knows how to develop learning paths and training assets to support them. You must be a highly experienced instructor who can understand complicated systems and turn them into simplified trainings for people with various levels of skillsets. You will need deep expertise in the instructional field. In addition, you should have a strong command of navigating interpersonal engagements and also possess high emotional intelligence.

Training – At least 3 years of measurable experience in the following:

• Training and
  
  Education:
  
  Bachelor's degree in Education, Instructional Design, Communications, or related field.
• CMS Proficiency:
  Minimum 3 years of experience working with Sitecore or similar content management systems.
• Training Delivery:
  Proven track record in delivering effective training programs to diverse audiences.
• Content Development:
  Demonstrated expertise in developing content strategies and creating high-quality training materials.
• Vendor Management:
  Experience in liaising with vendors to ensure compliance with training standards and practices.
• Project Management:
  Strong project management skills, including the ability to prioritize tasks and meet deadlines effectively.
• Analytical
  
  Skills:
  
  Proficiency in analyzing training effectiveness and making data-driven improvements.
• Communication:
  Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and concise manner.

• CMS Knowledge:
  Thorough understanding of Sitecore or a comparable content management system (CMS), including advanced proficiency in content creation, editing, and administration. Ability to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Content Development
  
  Skills:
  
  Strong background in content development, with the ability to create engaging and effective training materials tailored to diverse learning styles and audiences. Proficiency in crafting clear, concise, and persuasive content that aligns with organizational goals and user needs.
• Trainin…