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Global Level 2 Tech Support Manager - Remote + Equity
Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-07-14
Charleston, Kanawha County, West Virginia, 25329, USA
Listing for:
Capmont
Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Arch Systems is seeking a Manager, Level 2 Technical Support to lead a global team, own complex escalations, and drive operational excellence across factory systems, cloud apps, and data integrations. This remote-first role welcomes international candidates and requires strong leadership, incident management, and cross-functional collaboration.
You will mentor engineers, coordinate with Level 3, TAMs, and account teams, improve documentation, and ensure SLA adherence.
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