IT Asset Management Hardware Analyst

ITAM Hardware Analyst

U.S. citizenship is required for this position due to Department of Defense restrictions.

Our ITAM Hardware Analyst serves as the primary Discovery and CMDB Administrator, responsible for ensuring the accuracy and integrity of IT infrastructure data. The analyst configures and maintains automated discovery tools, such as Service Now ITOM, to populate and support the Configuration Management Database (CMDB). They oversee hardware and software lifecycle data quality, support ITIL processes, and track approved hardware models to uphold IT standards.

Additionally, the position administers the application‑layer maintenance of servers used by the ITAM Program, including Service Now Discovery Mid Servers. The analyst provides teams with real‑time inventory, portfolio, security, and compliance data essential to internal operations and government contract requirements.

$75,000 ~ $90,000. The base pay offered for this position may vary within the posted range based on job‑related knowledge, skills, experience and may fall outside of this range.

We are open to remote work in the following approved states:
Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin. Employees within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI, 53713) will be expected to work in office 2 days a week on a regular basis.

• Can administer and optimize Service Now Discovery and the CMDB, including configuring credentials, schedules, patterns, and sensors to ensure accurate and automated population of configuration data.
• Like to manage IT asset life cycles for hardware, support procurement research, track deployments, maintain inventory records, and oversee maintenance, retirement, and disposal documentation.
• Have developed and maintained governance policies, data standards, asset owner training materials, and CI relationship mappings to maintain high accuracy and data integrity.
• Enjoy managing system integrations between the CMDB, cloud platforms (AWS, Azure), and enterprise tools (SCCM, InTune, Nutanix) to support reliable data flow and operational visibility.
• Have developed and maintained reporting and auditing tools, including dashboards and compliance audits that monitor CMDB health, data completeness, and asset accuracy.
• Would like to be accountable for the application layer of the Service Now Mid Servers and others related to the ITAM Program, including installation, patching, and maintenance of applications on devices and service accounts.
• Like to participate in implementation and enhancement of ITAM tools and automation initiatives.
• Have supported employee onboarding, transfers, and offboarding asset processes.

• U.S. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent experience.
• ITIL v4 Foundations or CHAMP, CITAM certification.
• 3 or more years of experience in IT Asset Management, IT Operations, Desktop Support or related field.
• Experience administering an Asset Management platform (Service Now Discovery/CMDB/HAM Pro).
• Solid knowledge of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Server administration experience, including application layer management involving firewalls, ports, protocols, security account management and patching/vulnerability management.
• Basic knowledge of NIST 800‑53, 800‑171 or similar control requirements, System Inventory management best practices, governance and testing.
• Strong communication skills with ability to explain technical concepts to non‑technical customers/asset owners.
• Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

• High speed cable or fiber.
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection.
• Please review Remote Worker FAQs for additional…