Senior CXone Tier III Engineer — Remote NC
Remote / Online - Candidates ideally in
Wilmington, New Hanover County, North Carolina, 28412, USA
Listed on 2026-07-14
Wilmington, New Hanover County, North Carolina, 28412, USA
Listing for:
Pyramid Consulting, Inc
Full Time, Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Pyramid Consulting, Inc. is currently seeking a Senior NICE CXone Support Engineer (Tier III) for a fulltime opportunity in North Carolina with remote work flexibility.
You will serve as the final escalation point for complex CXone incidents, lead RCA investigations, and support cloud migration projects in a healthcare/insurance environment. The ideal candidate has 7+ years in enterprise contact center support, CCaaS experience, strong SQL skills, ITIL-based processes, and familiarity with NICE
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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