Deskside Technician II - Bilingual Portuguese​/English

Helpdesk Technician – Bilingual Portuguese / English

Deskside Technician II – Bilingual Portuguese / English – Lake Wales, FL – Full Time – 24 months – 1 Shift – 1 Remaining Position.

Job  – Posted: 7/10/2026

• Providing technical support to customers in English and Portuguese.
• Troubleshooting hardware and software issues.
• Accurately and thoroughly documenting customer interactions and solutions.
• Collaborating with team members to resolve complex problems via MS Teams, Outlook, and VOIP.
• Ensuring customer satisfaction through effective communication.

• Fluency in reading, writing, speaking, and understanding English and Portuguese.
• Strong problem‑solving and analytical skills.
• Excellent communication and interpersonal abilities over the phone, chat, and email.
• Proficiency in using helpdesk software and remote desktop tools such as Remote Desktop Connection, VPNs, MS Office 365, etc.
• Ability to work independently and prioritize tasks effectively.

• Bachelor’s degree or equivalent work experience (preferred). 3+ years of related experience.
• Effective communication skills.
• Excellent customer service skills.
• Ability to work in a team environment as well as independently.
• Proven ability to remain flexible in a changing environment.
• Desk‑side support (software).
• Smart hands.
• Break/fix on end‑user devices.
• Knowledgeable of the information being trained, and committed to stay current of any evolving technologies.

• Opportunity to utilize language skills on a daily basis.
• Exposure to diverse technical challenges and solutions.
• Remote work flexibility and work‑life balance.
• Continuous learning and skill development in a dynamic environment.
• Contribution to customer satisfaction and loyalty.

Pay Range: $28.00 - $30.00 per hour.