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Remote Tier 2 Help Desk & IT Generalist
Remote / Online - Candidates ideally in
Utica, Oneida County, New York, 13501, USA
Listed on 2026-07-15
Utica, Oneida County, New York, 13501, USA
Listing for:
GovCIO
Full Time, Remote/Work from Home
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
GovCIO is seeking a Help Desk Analyst/IT Generalist to support a legacy VA application. This full-time, fully remote role delivers professional end-user support, manages tickets, and maintains knowledge articles.
You will work Monday–Friday, 8 a.m. – 5 p.m. ET, interacting with federal stakeholders and helping improve help desk processes. A bachelor’s degree and 2–5 years of experience, plus Office apps and Service Now proficiency, are required.
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