Client Delivery Specialist

The Opportunity

Join the team that powers how Hinge Health comes to life for our clients and their members. As a Client Integration Associate, you'll sit at the intersection of data operations and Customer Success, managing the file-based data connections and workflows that drive eligibility, marketing, reporting, and more. You'll be part of the Client Delivery Team, owning end-to-end ingestion, transformation, and maintenance of our file feeds—delivering accurate, timely, and compliant data flows that reduce manual work, accelerate launches, and protect revenue.

• Learn Hinge Health's integration architecture, file standards, and core systems for eligibility, marketing, and reporting.

• Manage inbound file operations to ensure timely delivery, accurate processing, and data integrity, escalating issues as needed.

• Maintain organized file systems and documentation, including tracking data providers, formats, delivery schedules, and file storage.

• Identify, investigate, and resolve data and processing issues to maintain data integrity and meet client expectations.

• Support partner system integrations to improve user experience, ensuring smooth operations and addressing technical concerns in collaboration with Engineering and other stakeholders.

• Track and report on key performance metrics such as processing volumes, success rates, and system performance to identify opportunities for improvement.

• Partner cross-functionally (Customer Success, Growth/Operations, Revenue Operations, Data/Engineering) to shorten time from data arrival to readiness and raise overall data quality.

• Manage outbound data-sharing processes with external partners to ensure accuracy, compliance, and timely delivery.

• Help refine and automate integration workflows, leveraging AI tools and process improvements to reduce manual work and improve reliability over time.

• You're operations-minded and detail-oriented, with a strong sense of ownership for data quality and reliability.

• You're tech-savvy and comfortable learning new tools and systems to keep complex data workflows running smoothly.

• You're a clear communicator who can coordinate vendors, partners, and internal teams across parallel launches and ongoing maintenance.

• You collaborate effectively with Engineering teams and cross-functional partners to triage issues and ship fixes quickly.

• You embody Hinge Health's cultural values: you're a learn-it-all who hustles to find creative solutions, acts with accountability, and leads at all levels by proactively driving alignment and outcomes.

• Experience working on data integrations in an operational or customer-facing context (for example, secure file exchange, data normalization, APIs, scheduling/monitoring).

• Tech-savvy with strong adaptability to work efficiently across various software systems and tools on a daily basis.

• Practical familiarity with file-based workflows and operational hygiene: data mapping, managing configurations, validating test files, and documenting SOPs/runbooks.

• Experience at a high-growth technology company.

• Prior experience working with healthcare-related data feeds.

• Familiarity with AI tools and workflows to streamline data operations, troubleshooting, and documentation.

• Technical skills: comfortable working with large datasets and different file types; advanced Excel skills and basic SQL skills; experience with BI and data visualization tools.

• Ability to collaborate with Engineering and cross-functional partners to diagnose issues, implement fixes, and improve systems over time.

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.

At Hinge Health, we're using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered…