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AI Senior Specialist (m/f/d)

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

We are seeking a visionary and technically skilled Senior AI Specialist to drive the evolution of IT Support through innovative AI solutions. Your focus will be on designing and implementing advanced, scalable, production-ready solutions that enhance AI capabilities, improve intelligent automation, and strengthen data-driven insights within IT Support. Join us in pushing the boundaries of what AI can achieve in transforming IT Support as part of the team developing the Smart Integrated Assistant (SIA), a key foundation of our digital self-service-first strategy.

• Design and implement AI solutions that automate IT support processes and increase end-user self-service — either by extending our Smart Integrated Assistant (SIA) or by developing new solutions.
• Build and integrate AI components across the full technology stack, including machine learning services, APIs/interfaces, and frontend applications.
• Develop, test, and deploy machine learning models using CI/CD pipelines, Git Hub, and containerized environments.
• Collaborate closely with Channel Owners (Product Owners) and other stakeholders to ensure the successful implementation and integration of solutions.
• Stay up to date with emerging AI frameworks, LLM APIs, orchestration tools, and ITSM automation trends, evaluating and integrating new technologies where appropriate.
• Contribute to team growth and innovation by mentoring colleagues, sharing best practices, and driving continuous improvement in AIOps and generative AI-based solutions.

• Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related field.
• 3+ years of experience in designing, developing, and deploying AI/ML solutions in enterprise IT environments.
• Expertise in Large Language Models and Agentic AI:
  Proven experience with LLM APIs, agentic frameworks, and voice bot development for intelligent automation and support systems.
• Programming skills in Python (required), JavaScript or SQL beneficial.
• Solid foundation in core AI concepts:
  Deep understanding of NLP, deep learning, and predictive analytics, combined with strong analytical reasoning.
• Excellent analytical skills to troubleshoot complex issues.
• Ability to analyze IT support data (logs, tickets, user feedback) and glean insights to improve AI solution effectiveness.
• Proactive attitude, and passion for staying current with emerging AI technologies.
• Strong teamwork and communication skills, both written and verbal, in English.
• Experience with IT operations would be beneficial.
• Ability to work independently, taking ownership of tasks and driving projects forward while knowing when to involve stakeholders for feedback, alignment, or support.

What we offer:

• A secure work environment because your health, safety, and wellbeing is always our top priority.
• Flexible work schedule and home-office options, so that you can balance your working life and private life.
• Learning and development opportunities
• 25 holiday days per year 5 additional days (readjustment)
• A collaborative, trustful, and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided
• Diversity is our greatest strength! Become a part of our winning formula for success and develop the future with us -- in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.