IT Specialist

Why Loan Pro

"We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. Loan Pro unlocks finance." – Rhett Roberts, CEO

At Loan Pro, we’re more than just a fintech company—we’re transforming the lending landscape. With over $18 billion in loans managed across North America, Loan Pro is leading the industry transformation.

"Steve Jobs was once asked what he was most proud of  it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of here at Loan Pro—the team that builds Loan Pro. We do what we do because of our people." – Rhett Roberts, CEO

At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid‑market and large lenders to operate more efficiently, quickly, and effectively. Our cloud‑native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.

Loan Pro’s IT Specialist is an IT Jedi that works on the Operations & Compliance Team and should have the ability and know‑how to deeply understand the company’s and users’ needs, be familiar with best practices in systems governance and IT. The IT Specialist is responsible for providing technical support to internal employees, being a technical liaison for the compliance team, and owning local IT Security for the Farmington Office.

This individual should be a people builder just as much as they like systems. They can quickly build relationships and trust with people across all teams, act as a mentor, coach, advocate, and sponsor of their system’s needs, and exemplify excellent customer service and the Company core values, culture, policy and procedures at all times.

• Maintains ownership of company assets and technical inventory
• Provide end‑user support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software
• Create accounts and configure hardware as part of onboarding process
• Assist with maintaining Operational Procedures for compliance in AWS
• Provide technical insight for the compliance team
• Own Vendor Management and perform vendor evaluation from a technical perspective
• Ensure adherence to IT infrastructure standards, policies, and procedures
• Track and resolve incidents and requests through the ticketing tools
• Perform Clean Desk audits, Mobile Configuration audits, and any other audits as needed
• Desktop/laptop technical support (Mac and PC) running on Windows operating systems
• Ability to sit for extended periods while working at a computer workstation, maintaining focus and attention to detail during troubleshooting and problem‑solving tasks
• Proficiency in lifting and carrying moderately heavy equipment, such as computers, servers, and networking devices, for installation, maintenance, and relocation purposes
• Flexibility to adapt to various physical environments, including cramped spaces or elevated areas, while setting up or repairing hardware components and ensuring seamless IT operations
• Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs, and how they use the product
• Be ready to wear many hats, pitch in and remove roadblocks whenever needed; embrace ambiguity and change; create and implement processes and new ways of working where appropriate
• Run exploratory analyses, uncover new areas of opportunity, create hypotheses, and quickly assess the potential upside of an efficiency opportunity
• Manage and exceed or reach the set business targets assigned
• Build and maintain good and lasting relationships with internal employees
• An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at manager's discretion and in accordance with company hybrid policy

• Ability to give, receive, and…