Field Desktop Services

Job Overview

This position is responsible for providing operational and technical support for Midstream Field end‑user workstations on the Business Local Area Network (BLAN) environments located in Remote offices. The successful candidate must understand business requirements and translate these requirements into solutions. The position must work collaboratively with multi‑disciplinary work groups to seek solutions to problems, and champion compliance & change efforts which result in improved user experience and customer satisfaction.

• Ownership of Field Desktop Services fulfillment & problem tracking, management, and resolution, with focus on superior customer service levels in all situations, especially under pressure.
• Provide Tier 2 onsite or remote support for installation, configuration, maintenance, and troubleshooting of all Midstream end‑user workstation hardware, software, and peripheral devices; after‑hours support may be required for high‑priority issues.
• Prioritize and Escalate Midstream customer issues to the appropriate IT Tier 3 support groups and coordinate with IT Field Services Smart Hands for on‑site support when necessary.
• Support and maintain Midstream hardware devices including imaging of standard and high‑spec desktop/laptop computers, tablets, and hand‑held field devices.
• Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement timely solutions.
• Resolve hardware and software problems efficiently with minimal disruption to users, coordinating repairs with service vendors as needed.
• Collaborate with others as an escalated level of support to resolve major technology issues within projects or products, identifying opportunities to improve processes and communications.
• Collaborate with support and team members to ensure accuracy and efficiency of the asset tracking system outputs for other business processes.
• Implement and enforce IT Asset Management processes, policies, and standards, including work instructions and activities, in compliance with the information technology infrastructure platforms.

Windows, SQL database, Outlook, VPN, wireless network.

• SME in supporting and troubleshooting Windows 11, Windows 10, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone).
• Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
• Extensive support with VPN, Citrix, and wireless networks.
• Assist with phone systems, upgrades, and maintenance in the field office.
• Asset management, including maintenance of network component inventory; printers and other hardware items.
• Manage installation, setup, maintenance, and troubleshooting for user workstations, software, hardware, and peripherals.

Owns and operates mid‑Stream Energy infrastructure and logistics assets that include 24/7 processing/distribution locations; works Monday‑Friday, 8 a.m.‑5 p.m. but must be available for off‑hour duties and may need to respond within 90 minutes to critical incidents. Supports device backups, anti‑virus protection, performance tuning, security additions/removals, security policy management, data access controls, configuration/patch management, risk management documentation, change control administration, Cisco voice system support, conference‑room and office AV support, database administration, and self‑auditing for compliance.

May require work inside a MPLX Terminal, Pipeline, Marine or industrial field office. Knowledge of Terminal Automation systems, third‑party engineering software/hardware, and/or Oil & Gas IT field experience is beneficial.

Expert Level

Contract to Hire, based out of Midland, TX.

Pay range: $28.00 – $39.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• T…