Senior UX Designer​/Researcher; Remote

Senior Designer – Job #894

Our company is a technology organization that empowers governments to deliver scalable, impactful digital services using modern, agile methods. As a Senior Designer, you will work remotely to create products that meet people’s needs and transform their experience of government.

Our collaborations have shaped defining moments in public‑sector service delivery, including products that connect Veterans to tailored services, help millions access affordable health care, and support programs like Head Start. By partnering with agencies to deliver critical services, we are also changing how the government approaches technology.

Our culture, communications, and tools are built for remote work. We bring together top talent nationwide, empowering teams to design work environments that fit their lives and foster flexibility and collaboration to achieve positive outcomes for our customers.

The company values acceptance, accountability, and humility. We learn from our mistakes, improve processes, and build small, inclusive teams that collaborate closely with partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families, caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans wait for outcomes.

As an experienced individual contributor, you will further develop your leadership, guidance, and mentoring skills while supporting delivery against scope, schedule, and quality goals. You will:

• Build relationships with team members, stakeholders, and program management through strong influence.
• Lead cross‑functional efforts for delivery teams and team leads.
• Navigating ambiguous requirements and environments.
• Deliver design work including briefs, discovery artifacts, sketches, wireframes, UX flows, prototypes, heuristic evaluations, competitive analysis, and design system contributions.
• Plan, conduct, analyze, and share research findings that answer the team’s questions and goals.
• Prioritize research projects based on team needs, balancing capacity.
• Influence and communicate research strategy for the program.
• Understand scope requirements to prioritize UX activities.
• Apply design principles, including typography and hierarchy, to give thoughtful recommendations.
• Coach designers and researchers, providing actionable feedback that fosters growth.
• Lead human‑centered design processes and deliverables in compliance with standards and regulations.
• Handle accessibility tasks, including 508 compliance and other emerging standards.
• Oversee research scope and develop recommendations, communicating results to stakeholders.
• Contribute to planning, conducting, and synthesizing research.
• Facilitate discussions with multidisciplinary teams to drive productive conversations and articulate goals.
• Create compelling storytelling artifacts and presentations that distill complex issues into clear, actionable solutions.
• Identify risks, communicate to leadership, and recommend mitigation strategies.
• Develop and manage content for highly visible websites or applications, adhering to design guidelines.

• Bachelor’s degree and 7+ years of experience.
• Prior experience mentoring junior team members.
• Proficiency in design tools such as Figma, Miro, Adobe, or similar.
• Strong grasp of research principles and relevant technologies.
• Self‑starter who works independently.
• Firm understanding of Agile best practices.

• Familiarity with Google Analytics, Domo, or Datadog.
• Experience with QA, particularly verifying product launch against user expectations and design specifications.

• Company‑subsidized health, dental, and vision…