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Remote SaaS Support Specialist & Product Troubleshooter
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-16
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Evlo AI
Remote/Work from Home
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Evlo AI is seeking a Customer Support Specialist to be the primary interface for users, resolving technical inquiries and billing questions with speed and care.
This remote role handles a high-volume queue across Zendesk, live chat, and Zoom calls, requiring deep product knowledge, technical empathy, and the ability to diagnose complex scenarios in real time. You will document issues in Jira and contribute to knowledge bases and self-service resources.
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