Business Analyst III
Englewood, Arapahoe County, Colorado, 80151, USA
Listed on 2026-07-16
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, Data Analyst
Description
Hybrid 4 onsite / 1 work from home in Denver, CO
Our client seeks a Business Analyst III to support the maintenance domain within Tech Mobile, a mobile platform serving more than 20,000 field technicians. The analyst will manage requirements, coordinate vendor integrations, drive adoption across regional field operations, and partner with development teams to deliver tools that reduce manual data entry and friction in technician workflows. The role sits at the intersection of field operations, software delivery, and data, collaborating with maintenance leadership, third-party equipment vendors, and agile teams to ensure solutions meet the needs of maintenance technicians.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $45.00 to $55.00/hr. w2
Responsibilities- Manage vendor relationships for data automation and integration delivery.
- Author and maintain integration requirements and technical specifications.
- Coordinate API access, JSON schema validation, and field mapping with vendor technical contacts.
- Track deliverables, timelines, and dependencies across vendors and support Q demos.
- Serve as primary BA liaison to regional Field Operations leadership.
- Translate technician pain points into actionable requirements and communication plans.
- Coordinate with Field Operations Engineering on workflow validation and transitions.
- Build and maintain dashboards for adoption, usage, and compliance trends.
- Produce bi-weekly metrics and weekly status reporting for senior stakeholders.
- Analyze MongoDB and Tableau data for adoption insights and anomaly detection.
- Write user stories with acceptance criteria for Tech Mobile maintenance features.
- Lead vendor technical meetings, UAT coordination, and follow-up actions.
- Manage Jira tickets for grooming, status updates, and sprint planning.
- Draft regional communications, produce documentation, and prepare leadership demos.
- Respond to field escalations and resolve blockers with development teams.
- 5 to 10 years as a Business Analyst in software delivery, preferably within telecom or field services.
- Proven experience writing technical requirements and partnering with development teams.
- Strong understanding of APIs, JSON data structures, and system integrations.
- Proficiency with Jira including agile workflows and epic/story/task hierarchies.
- Excellent written communication for non-technical audiences.
- Experience managing multiple vendor relationships concurrently.
- Comfort with data analysis using spreadsheets and basic SQL or database concepts.
- Preferred: cable or telecom field operations or network maintenance experience.
- Preferred: familiarity with DOCSIS/HFC concepts and Atlassian tools.
- Preferred: understanding of MongoDB, Tableau, or Splunk.
- Preferred: experience with phased rollouts, regional deployments, or access management.
- Preferred: SCTE membership or standards familiarity and vendor onboarding management.
- Preferred: exposure to AI or automation tools in a professional context.
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