Senior ServiceNow APM​/CMDB Analyst, remote​/hybrid

Senior Service Now APM / CMDB Analyst, remote / hybrid | 1060262

OUR GOAL: Treat our consultants and clients the way we would like others to treat us! Interested in joining our team? Check out the opportunity below and apply today!

The Senior Service Now APM / CMDB Analyst contractor is responsible for supporting the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the Service Now platform. This role plays a critical part in advancing the client's enterprise CMDB strategy by establishing a trusted, accurate, and complete system of record for application and service data.

Preferred Qualifications

• Hands‑on experience with Service Now Application Portfolio Management (APM) module
• Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks
• Experience with application lifecycle management and portfolio rationalization
• Familiarity with integrations, APIs, and data automation within Service Now
• Experience supporting governance forums and compliance/audit activities

Key Competencies

• Customer Focus:
  Understands user needs and delivers value‑driven solutions
• Data & Process Discipline:
  Ensures accuracy, governance, and standardization
• Collaboration:
  
  Works effectively across IT, Cybersecurity, and Business teams
• Analytical Thinking:
  Leverages data to drive decisions and continuous improvement
• Communication:
  Tailors messaging to executives, technical teams, and stakeholders

Business Impact

• Establishes a single source of truth for application data across the enterprise
• Enables cost optimization, risk reduction, and improved investment decisions
• Enhances governance, audit readiness, and operational transparency
• Supports strategic initiatives including CMDB modernization and cybersecurity transformation

Key Responsibilities

APM & CMDB Strategy Execution

• Partner with the CMDB Practice Owner to develop and execute a multi‑year CMDB and APM transformation roadmap
• Support the establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks
• Drive adoption of APM capabilities across IT and business domains
• Develop and maintain a comprehensive inventory of business applications within Service Now APM
• Define and operationalize application lifecycle processes, including onboarding, maintenance, rationalization, and retirement
• Enable decision‑making for application investment, sustainment, modernization, or decommissioning

Data Governance & Quality Management

• Establish and enforce standards for application and CMDB data quality, completeness, and integrity
• Perform ongoing data validation, certification, and reconciliation activities
• Identify and remediate data quality issues, including duplicate or incomplete records

Service Now Configuration & Data Model Management

• Design, configure, and maintain APM and CMDB data models, relationships, and workflows
• Ensure alignment with enterprise architecture standards and integration patterns
• Support integrations and automated data ingestion across systems

Security, Risk, and Data Classification

• Implement and maintain appropriate access controls for application and CMDB data
• Support application classification efforts, including criticality, risk, and data sensitivity
• Ensure alignment with cybersecurity, audit, and compliance requirements

Stakeholder Engagement & Communication

• Partner with application owners, IT teams, and business stakeholders to maintain accurate portfolio data
• Translate technical concepts into business-friendly insights and recommendations
• Support governance forums (e.g., PMRB, architecture review boards) with reporting and analysis

Performance Measurement & Reporting

• Define and monitor KPIs for application portfolio health, data quality, and business value
• Develop dashboards and reports providing visibility into application cost, risk, and performance
• Support leadership reporting and strategic planning activities
• Identify opportunities to improve APM processes, automation, and reporting capabilities
• Drive enhancements that support application rationalization, cost optimization, and risk mitigation
• Stay current on Service Now platform capabilities and industry best practices

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.