MSP Support Technician Remote in Flordia
Ocala, Marion County, Florida, 34470, USA
Listed on 2026-07-16
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
MSP Support Technician
Delaney Computer Services (DCS) is seeking an experienced MSP Support Technician to join our growing team.
This is a fully remote position supporting clients throughout the United States from your home office in Florida. Most of your day will be spent troubleshooting client issues, responding to support requests, working on projects, and helping businesses keep their technology running smoothly.
We are looking for someone with real-world IT experience who can work independently, manage multiple priorities, and take ownership of issues from start to finish. The ideal candidate is comfortable supporting users remotely, troubleshooting complex technical problems, communicating directly with clients, and making informed decisions without requiring constant supervision.
At DCS, no two days are the same.
One day you may be resolving Microsoft 365 issues, troubleshooting network problems, and assisting users remotely. The next, you could be deploying cloud solutions, participating in infrastructure projects, or assisting with server migrations and technology upgrades.
Success in this role requires initiative, accountability, professionalism, and a strong desire to solve problems.
Technical Support- Provide remote support for end users across multiple client environments.
- Troubleshoot Microsoft 365, Windows, networking, hardware, software, and business application issues.
- Resolve technical issues efficiently while maintaining excellent customer service.
- Take ownership of tickets from initial contact through resolution.
- Support clients remotely through phone, email, and remote access tools.
- Assist users with deployments, upgrades, migrations, and day-to-day technical issues.
- Work directly with clients in professional business environments.
- Build strong relationships through exceptional customer service.
- Assist with server, network, and cloud projects.
- Participate in Microsoft 365 migrations, workstation deployments, and infrastructure upgrades.
- Install and configure business technology solutions remotely.
- Document work performed and maintain accurate records.
- Monitor client environments and respond to alerts.
- Perform system maintenance and routine administrative tasks.
- Identify recurring issues and recommend improvements.
- Assist in maintaining secure and reliable client environments.
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