Help Desk Support

Overview

Job Title:

Help Desk Support I

Location:

Golden, CO

Duration: 5 Month+ Assignment

• Provide end-user support on a variety of issues; identify, research, and resolve technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Open a ticket for support and provide that support once trained; create new network user accounts per procedure and disable accounts per procedure.
• Update Microsoft Exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Must be very customer-service oriented, enjoy solving issues with users over the phone and in person when assigned.
• Adept at asking questions to better support the user with process and procedures.
• Must be a team player.

• May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area; knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgment.
• Must live local; must be able to work from home on Fridays.
• Must be able to interview in person.
• Must be able to take CJIS certification training/exam.
• Temporary position only.