Tier 2 IT Technician

Tier 2 Technician — Morgantown, WV (Hybrid)

Netranom | Morgantown, WV | Hybrid | Full-Time

Since 1998, Netranom has been West Virginia's trusted IT partner — and we're proud of it. From managed IT services and network security to cloud solutions and A/V deployments, we serve a wide range of industries including healthcare, legal, government, education, financial services, coal & mining, and more. With a 97.8% customer satisfaction score and over 630 reviews in just 90 days, our commitment to exceptional service isn't just a tagline — it's who we are.

We're growing, and we're looking for a skilled, motivated Tier 2 Technician to join our team in North Central West Virginia and help us continue delivering the fast, reliable, and friendly service our clients count on every day.

As a Tier 2 Technician
, you'll be the backbone of our technical support operations — handling escalated issues beyond the scope of Tier 1, diving deep into network infrastructure, server environments, and end-user systems. You'll work directly with a diverse portfolio of business clients, owning problems from diagnosis through resolution with minimal supervision.

This is a fully remote position based out of the Morgantown, WV area. While you'll work from home the majority of the time, some client-facing, on-site visits will be required — which is why we're setting you up with a company vehicle
.

• Provide escalated Tier 2 technical support for client environments via phone, remote tools, and on-site visits
• Administer and troubleshoot Windows Server environments (2016/2019/2022), including installation, configuration, and maintenance
• Support and resolve issues across Windows Desktop platforms (Windows 10/11)
• Manage and maintain Active Directory
  , including user accounts, group policies, OUs, and permissions
• Configure and manage DNS
  , DHCP, and related network services
• Implement, and troubleshoot VLANs and network segmentation strategies
• Configure and manage routing protocols and infrastructure across client networks
• Deploy, configure, and support Sonic Wall firewalls and security appliances
• Assist in onboarding new clients, including network assessments and documentation
• Work within a PSA/ticketing system (Connect Wise) to track, prioritize, and resolve support tickets in a timely manner
• Collaborate with Tier 1 technicians, providing mentorship and escalation support
• Document technical procedures, network diagrams, and client-specific configurations
• Participate in on-call rotation as needed to support after-hours critical issues

• 5+ years of experience in a related IT support or systems/network administration role
• Proficiency in Windows Server administration (2016, 2019, 2022)
• Strong Windows Desktop support skills (Windows 10/11)
• Hands-on experience with Active Directory administration and Group Policy
• Solid understanding of DNS
  , DHCP, and core network services
• Experience managing VLANs and network switching environments
• Clean driving record — required for client site visits
• Must pass a background check prior to employment

• Sonic Wall firewall configuration and administration experience
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune)
• Familiarity with RMM tools (N-able, NinjaRMM, or similar)
• Experience working in a Managed Service Provider (MSP) environment
• Knowledge of backup and disaster recovery solutions (Datto, Acronis, Veeam, etc.)
• Exposure to VoIP/cloud phone systems configuration and support
• Understanding of cybersecurity fundamentals — endpoint protection, MFA, phishing mitigation
• Industry certifications such as CompTIA Network+, Security+, Microsoft (MD-102, AZ-104), or equivalent

• Strong…