Support Technician l

NHC Home Office
National Health Care Corporation
100 Vine Street
Murfreesboro, TN 37130, USA

Why NHC? At NHC, we “Put our Heart in Everything We Do!” We take pride in working together as a team in our family-oriented work environment. We provide a culture of excellence, recognition, empowerment, and fun. We offer professional growth opportunities along with competitive compensation wage increases based on performance. If you want this experience in your career, apply today!

Position: Support Technician I Job Type: Full Time

Qualifications:

• Education:
  
  Associate’s Degree in a technical discipline or equivalent work experience.
• Experience:
  
  Minimum of 1 year of Help Desk or IT Support experience preferred.
• Technical Proficiency:
  Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software.
• Familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus.
• High degree of accuracy and organization in documentation and recordkeeping.

Benefits we offer:

• Flexible Schedule
• Competitive Pay & Holiday Incentive Pay Earned Time Off
• Health, Dental, Vision, Disability and Life insurance
• 401k with generous company contributions
• Tuition Reimbursement Opportunities
• Advancement Opportunities

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized.
• Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow-ups, within the ticketing system.
• Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
• Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.

We are located at: NHC Corporate Office
100 E Vine St.
Murfreesboro, TN 37130

If you are interested in working as for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us at

We look forward to talking with you about this great opportunity. NHC is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.