Technical Support - M365

Certification:
Office 365 Cert (Highly Preferred)

Notes:
Remote , Boston, MA- will need to be able to reach the office in 30 minutes to support any tech emergencies if needed

Location & Contract Requirements:

• Must be physically located within a 30‑minute radius of Boston, MA.
• Must have a reliable home internet connection and a dedicated quiet workspace.
• We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3‑month contract. In this dual‑focus role, you will provide top‑tier end‑user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments.
• While this position is primarily remote, you will serve our Boston‑based team and must live within 30 minutes of Boston to assist with occasional hands‑on hardware deployments, equipment imaging, or urgent on‑site troubleshooting.

Key Responsibilities

• Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).
• Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.
• Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for off boarding.
• Handle end‑to‑end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.
• Manage user permissions and access control via Microsoft Entra  (formerly Azure Active Directory) and/or local Active Directory.
• Configure and troubleshoot M365 applications (Teams, SharePoint, One Drive, Outlook) for end‑users.
• Assist with basic network troubleshooting (VPN connectivity, Wi‑Fi, home internet configurations for remote workers).

Required Experience:

• 2+ years of experience in an IT Helpdesk, Technical Support, or Junior Sys Admin role.
• Strong M365
  
  Experience:
  
  Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.
• Proficient with Active Directory / Microsoft Entra  administration.
• Strong troubleshooting skills across Windows 10/11 and macOS environments.
• Experience utilising MDM tools (e.g., Intune, JAMF) for device deployment is a major plus.