IT Policy & Planning Journey

IT Policy & Planning Journey

Full Time | Permanent

Salary Range: $6,189 - $8,327 Monthly

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required.

Are you a creative and engaging IT professional who excels and enjoys managing complex changes in an enterprise IT environment? Does helping to ensure seamless updates of existing and deployments of new technologies get you excited to start your day? The Washington State Department of Corrections (DOC) is seeking an IT Policy & Planning Journey to play a vital role in maintaining the stability, reliability, and integrity of enterprise technology systems that support the agency’s mission to improve public safety by positively changing lives.

In this role, you will coordinate changes to existing IT systems—including applications, networks, and data center environments and assist with the successful deployment of new systems and functionality into DOC’s production environments. You will provide consultation and organizational support for high-risk, high-profile changes and releases, as well as strategic initiatives and enterprise-wide projects.

Leveraging project management principles, technical expertise, and business knowledge, you will collaborate with diverse teams across DOC Information Technology to ensure changes are effectively planned, communicated, and implemented. Your work will help maintain secure and reliable systems while supporting innovation and operational excellence throughout the agency.

• A cover letter regarding your interest in this position with our agency
• A detailed resume
• Three professional references

We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As an IT Policy & Planning Journey
, some of your duties will include:

• Serving as the coordinator for release management for all major department wide, high risk/high impact, and mission critical implementations which could look like:
  • Supporting the implementation of IT releases into production while engaging with a diverse set of staff resources and stakeholders
  • Coordinating cohesive work groups, creating a cooperative and productive environment with open communications to develop and implement plans
  • Coordinating deployment activities for releases through an established promotion path and into production
  • Tracking and suggesting Release and Development goals and objectives
  • Supporting the development and implementation of communication strategies
• Serving as the IT Change Management coordinator for the Department to include:
  • Reviewing Change Requests (CR) for completeness (including risk impact/likelihood, timing, implementation plan, validation plan, backout plan, resourcing, calendar review)
  • Gathering appropriate information for the CR as needed
  • Associating related Configuration Items (CIs) incidents, and services to the CR
  • Reviewing change plans, defines, and validates sequencing for implementations
  • Reconciling completed tasks to CRs
  • Conducting post-implementation reviews
  • Validating requester satisfaction

What we need (required qualifications):

• High school diploma or equivalent
• Seven years of consultative, administrative, or supervisory experience in information technology analysis or IT Change & Release management
• Bachelor's degree in a related field
• Three years of consultative, administrative, or supervisory experience in information technology analysis or IT Change & Release management

In addition to the above education and experience, the below knowledge, skills and/or abilities are required:

• Two years of performing Change or Release management activities for major department-wide, high-risk/high-impact, mission-critical changes
• A combination of three years' experience in one or more of the following areas:
  • Experience and knowledge of Release or Change Management principles, methodologies and tools
  • Supporting Release or Change Management within…