Remote Senior Manager, Operations

STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our Dev Ops, Platform, and IT functions in support of public health immunization information systems (IIS) serving state health departments, federal agencies, and pharmacy partners.

This role carries a dual mandate: bring our legacy infrastructure up to current industry standards while it remains in production, and design the Operations support model for the modern platform we are building to eventually replace it. Beyond this technical and architectural scope, the role also carries direct commercial accountability – managing the function's vendor and tooling contracts, partnering with the VP on contract negotiations, and serving as the primary cost authority that Sales relies on to price work accurately.

This remote role welcomes candidates anywhere in the US.

140K - 160K

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

• Assess the current legacy environment against industry-standard operational practices (security posture, patching/lifecycle management, monitoring, automation, documentation) and lead the remediation effort to close identified gaps.
• Prioritize and execute legacy upgrades in a way that manages risk to live state, federal, and pharmacy clients - balancing stability with the pace of improvement.
• In parallel, design the Operations support model (Dev Ops, Platform, and IT support structure, tooling, staffing, and processes) for the new modern platform as it is built and rolled out.
• Plan and manage the transition period in which legacy and modern platforms run side by side, including staffing, cost, and client-impact implications of supporting both.
• Partner with Product and Engineering leadership to ensure the new platform is being built with operational supportability (observability, automation hooks, deployment practices) in mind from the start.
• Provide the VP with a clear roadmap and cost picture for the legacy-to-modern transition, including where legacy remediation spend can be reduced or redirected as the new platform matures.

• Lead and develop the Dev Ops, Platform, and IT teams, including hiring, performance management, and career development for team leads and engineers.
• Own day-to-day execution across infrastructure, platform reliability, internal IT services, and Dev Ops practices (CI/CD, automation, monitoring, incident response).
• Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure rate, and infrastructure cost per environment.
• Drive process improvement and tooling decisions that increase efficiency and reduce operational risk, consistent with STChealth's compliance obligations (SOC 2, state security requirements, federal client expectations).

• Own the full lifecycle of contracts for tooling and vendors used within Operations (cloud infrastructure, monitoring, ITSM, identity/security tooling, etc.), including renewals, usage tracking, and total cost of ownership.
• Partner directly with the VP, Support Services on contract negotiations for Operations-related vendors, bringing usage data, cost modeling, and risk assessment to the table.
• Identify consolidation, renegotiation, or replacement opportunities that reduce cost or improve terms without compromising reliability or compliance.
• Maintain a clear, current view of all active contracts, renewal dates, and cost exposure within the Operations portfolio.
• Work with Security to ensure all environments are within policies and standards.

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