Systems Management Analyst - Remote

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The Systems Management Analyst is a mid-level systems engineering role responsible for the administration and operational support of Optum Serve's enterprise Virtual Desktop Infrastructure (VDI). This position emphasizes hands‑on execution, reliability, and operational discipline within established technical standards and governance.

The role supports a highly available VMware/Omnissa Horizon environment across Development, Staging, Production, and Disaster Recovery and delivers a mission‑critical service aligned to a 99.95% annual uptime SLA. The analyst contributes to platform stability, security, and performance while operating under defined architectural direction.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Administer and support enterprise VDI infrastructure components, including Horizon Gateways, Connection Servers, RDSH farms, and related services
• Perform day‑to‑day operational management of Development, Staging, Production, and Disaster Recovery VDI environments
• Troubleshoot and resolve issues related to virtual desktops, RDSH sessions, access, and performance
• Monitor system health, availability, and capacity; identify risks and escalate findings as appropriate
• Validate backup operations and support recovery readiness in accordance with documented procedures
• Execute approved changes following established change management processes
• Partner with monitoring, security, and operations teams to support incident response and service continuity
• Maintain clear, accurate documentation, runbooks, and operational procedures

• 3+ years of experience in Systems Administration & Engineering with hands‑on experience administering Windows Server (2022 or newer) and Windows desktop operating systems (including Windows 11) in an enterprise setting
• Proven experience supporting enterprise Virtual Desktop Infrastructure (VDI) platforms, including VMware / Omnissa Horizon, with hands‑on administration of Connection Servers, Unified Access Gateways, desktop pools, and Remote Desktop Session Host (RDSH) environments
• Experience integrating and supporting VDI platforms with VMware vCenter Server and underlying virtual infrastructure
• Experience supporting application delivery and user environment management technologies in VDI environments (e.g. FSLogix, Dynamic Environment Manager & Application delivery platforms)
• Working experience with Active Directory and enterprise identity services, including authentication, authorization, group policy (GPOs), and multi‑factor authentication (MFA) integration
• Experience using enterprise monitoring and alerting tools to support availability, performance, and incident response in production environments
• Experience supporting security and access controls, including SSL certificate lifecycle management, endpoint protection, and policy‑based security tooling
• Proven solid troubleshooting skills across infrastructure, operating system, identity, and application layers in an Enterprise production environment
• Experience working within formal IT Service Management (ITSM) processes, including incident, change, and problem management
• Ability to work well with minimal supervision and in a team setting as well as collaborating with Engineers across other Teams
• United States Citizenship
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

• Bachelor's degree in IT or related field, or equivalent experience
• Experience supporting cloud‑hosted desktop platforms including Azure Virtual desktops or Amazon…