Technical Writer - Remote Position- HQ is Lincoln, NE

Position Overview

This position leads the development, implementation, and maintenance of process documentation for the Group division. As a subject matter expert, the incumbent evaluates the effectiveness of knowledge base documentation, identifies potential knowledge gaps, and develops solutions accordingly.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

This role could be hybrid or remote based on proximity to an office location.

• Develops procedures, job aides, and knowledge management strategies.
• Monitors and utilizes existing and emerging technical writing technology, including AI.
• Develops and designs documentation and tools to ensure associates can perform daily tasks efficiently and consistently.
• Partners with internal stakeholders, trainers, and other technical writers to gain deep understanding of the subject matter to build out subject matter content strategy.
• Translates complex subject matter into clear and effective procedural and reference materials.
• Analyzes process documentation gaps and recommends improvements to enhance efficiency and quality.
• Develops and designs documentation and tools to train associates to develop skills for use in delivering quality customer interaction.
• Leads implementation and ongoing management of departmental projects and system testing.
• Provides guidance to entry level associates and peers. May take lead on complex situations.
• Performs additional duties as assigned.
• Write SOP documentation optimized for AI search.

• Bachelor's Degree or equivalent experience required.
• 3-5 years of related technical writing experience required.
• Understanding of documentation lifecycle and knowledge management principles.
• Excellent written and verbal communication skills.

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses
• Competitive Pay
• Flexible Hybrid work
• Thrive Days - Personal time off
• Paid time off (PTO)
• Health Benefits:
  
  Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)
• Professional development programs
• Leadership development programs
• Employee resource groups
• Strengths Finder Program
• Matching donations program
• Paid volunteer time - 8 hours per month
• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we are committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.