It Service Desk L2 L3 Support Technician

A locally owned, Austin-based IT Managed Service Provider (MSP) is seeking a full-time Service Desk Level 2 / Level 3 Support Technician. Candidates must have very strong customer service skills, in addition to competence in providing advanced / escalated end-user support with Microsoft 365, Microsoft Azure Virtual Desktop, Microsoft Windows, Mac OS, Google Workspace, and modern business application technologies.

This is a traditional IT helpdesk / ticket-queue position focused on day-to-day end-user support. Our customer base is growing. This role is to expand our service desk team with someone who can immediately engage with our customers' end users to resolve support issues and effectively document solutions in our support ticket and knowledge base systems.

Candidates must be based in the Austin, TX metro area. Our service desk team primarily works from home offices. They are occasionally dispatched to customer sites in the greater Austin area, and occasionally work on computer hardware in our office in northwest Austin.