Customer Success Engineer; Remote
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-07-17
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IT/Tech
Technical Support, Cybersecurity, Systems Engineer, IT Support
3 days ago Be among the first 25 applicants
This position is posted by Jobgether on behalf of Endor Labs. We are currently looking for a Customer Success Engineer in United States.
As a Customer Success Engineer, you will act as the technical champion for customers while leveraging your software engineering expertise to tackle complex programming and Dev Ops challenges. You will guide clients through the adoption and integration of advanced security solutions, customize workflows to fit diverse environments, and troubleshoot critical technical issues. This role requires proactive engagement, strong problem-solving skills, and the ability to translate complex technical concepts into actionable guidance.
You will collaborate closely with engineering teams, influence product improvements, and contribute to shaping secure software practices across organizations of all sizes. The position combines hands-on technical work with strategic customer-facing responsibilities, offering an opportunity to make a real impact in the application security space.
Accountabilities
- Design and implement efficient code and dependency scanning mechanisms using Maven, Gradle, and related tools
- Serve as the primary technical contact for customers, providing expert guidance through pre-sales and post-sales stages
- Customize security solutions to integrate with complex customer environments; develop bespoke solutions when required
- Troubleshoot technical issues quickly, applying deep knowledge of programming and Dev Ops practices to ensure customer success
- Build lasting relationships with clients ranging from startups to global enterprises
- Collaborate with engineering teams to translate customer feedback and insights into product improvements
- Lead technical integration projects, providing strategic and technical guidance internally and externally
Requirements
- 4-10 years of experience in software engineering, with strong understanding of programming languages, application security, and Dev Ops practices
- Proven experience in developing custom technical solutions and engaging in customer-facing roles
- Passion for customer success and ability to build secure, scalable solutions from the ground up
- Exceptional verbal and written communication skills, able to simplify complex technical topics for diverse audiences
- Proactive problem-solving skills, anticipating customer needs and providing strategic solutions
- Experience managing technical projects and collaborating across teams
- Competitive salary and comprehensive health, dental, vision, and mental health coverage
- 401(k) plan to support long-term financial goals
- Flexible PTO to maintain a healthy work-life balance
- Opportunities for co-working and team meetups to foster collaboration
- Dog-friendly office environment for those who enjoy bringing pets
- Remote-first work environment with flexible opportunities for in-person collaboration
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and Linked In profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
Seniority level
- Seniority level
Mid-Senior level
- Employment type
Full-time
- Job function
Customer Service - Industries Non-profit Organizations and Primary and Secondary Education
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