Senior Informaticist

** Become a part of our caring community*
* The Senior Informaticist solves complex business problems using data from internal and external sources to provide insight to decision-makers. You will work with analytics, IT, and teams across the organization to improve Center Well programs and assets by analyzing the customer journey. You will work assignments involving moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

You will report to the Director of Informatics.

The Center Well Experience team supports the corporate initiative of enhancing the customer and associate experience across Center Well segments. This team works with analytics, operations, finance, and digital teams to identify friction points and provide end-to-end visibility to how our customers work with our touchpoints and operations.

You will use its experience of data, modeling, optimization, and reporting tools. You will apply disciplined analytics to assess behavior and improve programs and products to maximize revenue growth and patient and associate experience. You will use advanced or predictive modeling to develop and test cases that improve the outcomes and quality of the programs we offer. You will contribute to more approaches to analytical models as it builds knowledge of the business context in which it operates.

You will begin to influence department's strategy. You will make decisions on issues regarding technical approach for project components, and work is performed without direction. You will exercise considerable latitude in determining goals and approaches to assignments.

** Use your skills to make an impact*
* Key responsibilities of the Senior Informaticist include:

+ Identify unique insights and solve complex challenges using a variety of data sources.

+ Provide reporting, analytics solutions, and data science with the objective of optimizing performance and improving member experience.

+ Build and present story-driven presentations based on analytics.

+ Support complex process improvement and metrics development, and contributing to strategic direction of experience data and reporting.

+ You will have a foundation in data architecture and reporting.

+ You can be creative, anticipate around next steps in large projects.

+ Must be passionate about contributing to an organization focused on improving consumer experiences and outcomes.

+ You will manage projects, activities, and processes while collaborating with adjacent informatics and data science teams to experience reporting strategy and outcomes.

+ You will manage requests from team members and partners and set realistic expectations.

+ You will analyze the cause behind data trends and anomalies, then turn insights into clear, data-driven recommendations.

+ You will uncover data anomalies, discover business insights and identify opportunities through the use of statistical, algorithmic, mining and visualization techniques.

+ Develop presentations around insights and tell compelling stories with the data, and deliver to members at all levels: strategic, tactical, operational, and across departments: marketing, operations, finance, etc.

+ Communicate findings, orally and visually in a way that can be easily understood by business counterparts.

** Required Qualifications*
* + Bachelor's degree and 5+ years of data analytics experience OR Master's degree and 3+ years of experience.

+

Experience with data mining, predictive modeling techniques and using data to guide outcomes and decisions.

+ Advanced experience working with big and complex data sets within large organizations.

+ Advanced experience using SQL to analyze complex datasets, can own complex data analysis and transformation processes.

+ Advanced reporting and visualization experience, expertise in Power BI or similar reporting tools like Tableau.

+ Experience analyzing big and complex data sets within large organizations, including program evaluation and optimization.

+ Articulate and present findings to senior leadership.

+ Must be passionate about contributing to an organization focused on improving consumer experiences.

+ This position requires working Eastern Standard Time hours.

** Preferred Qualifications*
* + Advanced Degree.

+ Direct Journey Analytics expertise.

+ Proficiency in understanding Health insurance related data.

+ Consulting experience.

+

Experience with Databricks or other cloud-based data transformation tools.

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Work at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their…