Technical Implementation Analyst

Technical Implementation Analyst

Lucem Health's mission is to help revolutionize diagnostic medicine. With our partner and investor Mayo Clinic, we will enable and support earlier disease detection, increased diagnostic efficiency, and greater patient agency.

"Lucem" is a Latin word meaning "bring the light of day." Our platform helps diagnostic medicine focused AI and machine learning algorithms "see the light of day" by connecting these algorithms with patient telemetry data and delivering algorithm-generated insights into clinical workflows… to the right stakeholder, in the right place, in the right context, at the right time.

Founded in 2021 through a collaboration between Mayo Clinic, Rally Ventures, and Commure (a General Catalyst company), Lucem Health is on a mission to revolutionize healthcare delivery with the practical application of clinical AI. We empower healthcare organizations to detect diseases at an earlier stage and identify patients who are undiagnosed, ultimately improving outcomes and optimizing limited clinical resources. We envision a future where proactive care enables problems to be detected before they become life threatening and patients get world class care, everywhere.

We are focused on helping providers deliver more proactive care by accelerating diagnosis and treatment. To do so, we've built a platform that connects patient data from varied sources with powerful, clinically focused AI algorithms and other advanced tools. We deliver the insights generated by these tools seamlessly into clinical workflow: to the right stakeholder, in the right place, in the right context, at the right time.

We help clinicians and other stakeholders engage with, understand, trust, and adopt these tools so they see them as valuable partners that support better care and outcomes for patients.

We leverage this platform – Lucem Health Reveal – to deliver AI-enabled solutions, targeted at specific diseases, that deliver distinct and measurable clinical value propositions and financial benefits to our provider customers.

Position Summary

The Technical Implementation Analyst is a key, versatile role designed to support technical implementations of our clinical AI and patient outreach solutions at health system customer sites. The ideal candidate will have experience working with health system data, SQL, Python, and technical infrastructure. This is a Contract-to-potential-hire role, perfect for a professional with 1–2 years of experience who bridges the gap between customer-facing program management and technical execution.

Key Responsibilities

• You will own technical configuration and testing of Lucem's technologies at health systems including infrastructure setup, onboarding, and program launch with the Customer Success team to quickly perform implementation tasks to ensure fast onboarding and high customer satisfaction
• You will interface with software development teams to report issues and communicate potential improvements to the onboarding process
• You will meet with customers to understand their systems and to identify how to correctly configure our platform for their implementation
• You will produce internal reports to communicate the state of the customer implementation for various stakeholders

Qualifications

• You have experience working with health care data.
• You have written SQL queries for data analysis to build reports, understand data quality, and/or write data transformations
• You have worked with CSV data and understand how to do basic data manipulation in Python
• You have worked with Excel spreadsheets and understand how to do basic data analysis.
• You understand how to communicate with internal stakeholders to understand what tasks need to be done
• Bachelor's degree in IT, Computer Science, Healthcare Informatics, or a related field preferred; or an Associate degree/High School diploma combined with equivalent technical support or healthcare operations experience.

Nice to haves

• You have experience with healthcare integration technologies like FHIR and HL7
• You have configured infrastructure for customers like VPNs or SFTP servers

This is a remote position reporting to VP Customer Success. While our workforce is remote, occasional travel to customers, prospects, and our local hubs in Minneapolis, MN, Raleigh, North Carolina and New York City, NY, or other cities may be required for collaboration with other members of the Lucem Health team.