IT Application Specialist

Location
:
Lansing, MI office (Monday - Wed); with mostly remote work Thursday and Friday

Starting Salary Range
: $26.97- $30.14 per hour (based on experience and relevant qualifications)

The IT Application Specialist provides technical support for Michigan Virtual's enterprise applications and technology services. Responsibilities include supporting user accounts, licensing administration, enterprise application support, onboarding activities, staff training, documentation, and technology adoption. This role serves as a key resource in helping staff effectively utilize enterprise technology tools and services while maintaining accurate documentation and training resources. The IT Application Specialist works collaboratively with internal stakeholders, vendors, and the Managed Service Provider to support operational excellence and continuous improvement.

This role heavily emphasizes client‑facing customer service excellence and prompt resolution of day‑to‑day user requests.

• Provide technical support for Michigan Virtual's enterprise applications and technology services.
• Troubleshoot and resolve day‑to‑day enterprise application issues and service requests.
• Assist users with application functionality, workflows, and technology best practices.
• Escalate complex technical issues to appropriate internal resources, vendors, or the Managed Service Provider.
• Support testing and validation activities related to enterprise application updates and enhancements.
• Create, maintain, modify, and deactivate user accounts across enterprise applications and technology services.
• Assign, manage, and recover software licenses in accordance with organizational procedures.
• Maintain accurate records related to user accounts, application access, and licensing.
• Support onboarding and offboarding activities related to user accounts, application access, and licensing.
• Conduct technology onboarding sessions and enterprise application training for staff.
• Create, maintain, and improve user documentation, process documentation, training materials, and support resources.
• Support staff adoption of new technologies and enterprise applications through training, communication, and ongoing support.
• Participate in planning, testing, documentation, training, and support activities associated with technology rollouts and application enhancements.
• Collaborate with vendors and the Managed Service Provider to support enterprise application initiatives.
• Assist with operational processes related to enterprise applications, licensing, and technology services.
• Support Michigan Virtual's security posture through proper administration of user accounts, licensing, and application access.
• Assist with user access reviews and account validation activities.
• Participate in security audits involving enterprise applications, user accounts, and access controls.
• Maintain documentation and records required to support security and compliance activities.
• Leverage AI tools, where appropriate, to enhance efficiency and creativity in daily workflows while ensuring accuracy, ethics, security, and data privacy.
• Support users in the effective and responsible use of approved AI‑enabled technologies and productivity tools.

• Associate Degree in Applied Science, Information Technology, Computer Science, Educational Technology, or related field, or equivalent combination of education and experience.
• Minimum two years of experience supporting enterprise applications, user accounts, or technology services.
• Experience providing end‑user support and training in a professional environment.

• Microsoft 365 Fundamentals (MS-900) or equivalent knowledge obtained through experience.
• Microsoft Azure Fundamentals (AZ-900)
• Google Workspace Administrator

Michigan Virtual values continuous learning and professional growth. Certifications relevant to the employee's role are encouraged and may be required as part of professional development expectations, organizational initiatives, or evolving business needs. Employees may be expected to obtain approved…