System Administrator II

SYSTEM ADMINISTRATOR II WHAT YOU’LL DO

This role is responsible for procuring, configuring, implementing, and supporting server infrastructure (physical or virtual) and virtual/hosted cloud server solutions.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life.

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

• Manage and maintain the organization’s server, workstation, and application infrastructure.
• Perform routine maintenance tasks, such as patching, updates, and backups under supervision.
• Monitor and troubleshoot server and application issues.
• Participate in development of disaster recovery strategies for the AAA Washington server environment.
• Monitor batch job production operations.
• Manage Active Directory, Group Policy, and other related Windows services.
• Develop and maintain Power Shell scripts for automation of routine tasks.
• Participate in planning and executing system upgrades and migrations.
• Document technical procedures and processes.
• Collaborate with other IT teams to provide solutions for complex technical issues.
• Have an understanding of ITIL change management process and procedures.
• Other duties as assigned by Manager.
• Responsible for ensuring that key controls defined for server infrastructure are appropriately performed.
• Responsible for server backup and restore services, including administration and management of the backup systems.
• Collaborate with application developers and third-party software vendors to ensure provisioned servers meet application specifications and standards.
• Provide input to quotes and invoice reviews prior to approvals.
• Participate in rotating 24x7 on-call support.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision, mission and values.

None

• Bachelor’s Degree (BA) in business, information systems, computer science or related field, or equivalent experience.
• 5+ years’ experience in server administration or server management.
• 5+ years’ experience in server virtualization (VMware).

• Industry recognized certification preferred.

• Valid state Driver’s License.

• Knowledge of key trends and strategies, including virtualization; blade server technology, public and private cloud, server monitoring, server security standards.
• Knowledge of various operating systems, such as Windows Server, Red Hat, Linux, VMware.
• Knowledge of cloud services and hybrid-cloud services.
• Working knowledge of M365, SCCM, Azure Active Directory, Active Directory, Exchange, Endpoint Manager, Defender
  365, Avaya, Genesys Cloud, VPN, TCP/IP, DNS, DHCP, BIG-IP, SQL Server, Rubrik and various system monitoring tools such as Solarwinds.
• Working knowledge of server hardware including firmware, driver and security patching processes.
• Ability to communicate and engage effectively with a diverse audience, including front line technical staff, non-technical staff & management,…