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Remote ServiceNow Support Analyst – Agile IT Service Desk
Remote / Online - Candidates ideally in
Cuyahoga Falls, Summit County, Ohio, 44221, USA
Listed on 2026-07-17
Cuyahoga Falls, Summit County, Ohio, 44221, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
IT Business Analyst, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
GovCIO is seeking a Service Now Support Analyst to provide customer communications, enhancement analysis, defect analysis, testing support, and technical user support within the USCG Service Now enterprise. This full‑time remote position focuses on user‑centered application support and Agile development assistance.
The role includes coordinating changes, documenting requirements as User Stories, and delivering release notes, while ensuring high customer satisfaction and effective incident handling.
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