Artificial Intelligence Engineer

Direct message the job poster from D33P Search Group

Our client, a leader in digital transformation within the mortgage sector, is seeking an AI Analytics Specialist to join their newly implemented, AI-driven Zoom contact center.

This is a remote contract role with the possibility of transitioning to a permanent position.

About the Role:

As the AI Analytics Specialist, you’ll play a key role in harnessing call transcription data to uncover insights, develop use cases, and enhance customer and loan officer experiences. You'll work across transcription mining, feedback loop creation, chatbot development, and AI model understanding – helping to turn raw data into actionable improvements for both technology and teams.

Key Responsibilities:

• Analyze call transcripts from Zoom-based contact centers to identify trends, patterns, and actionable insights
• Collaborate with stakeholders to generate feedback loops that support loan officers and improve borrower interactions
• Identify and define various use cases from contact center data using AI and ML techniques
• Understand, evaluate, and help fine-tune large language models (LLMs) as they apply to call data and document interactions
• Assist in indexing, tagging, and categorizing call data for improved model training and efficiency
• Design and implement an intelligent chatbot solution based on real customer queries and data

Requirements:

• Strong experience in call center analytics, conversation intelligence, or contact center data mining
• Hands-on experience with Zoom contact center tools, call transcription analysis, and NLP techniques
• Ability to work with LLMs and other AI models to extract meaning and drive automation
• Proven experience in chatbot design, development, and deployment
• Comfortable working remotely in a fast-paced, agile environment
• Exceptional communication skills and ability to translate data into insights for business stakeholders
• Prior experience in the mortgage, lending, or financial services industry
• Familiarity with loan officer workflows and borrower communications
• Knowledge of AI compliance, data privacy, and ethical use of consumer data

This is an excellent opportunity for a data-savvy, AI-driven problem solver who wants to shape the future of digital customer engagement in the mortgage space.

Interested? Please submit your resume and a brief overview of your experience with LLMs, call analytics, or chatbot development

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries IT Services and IT Consulting

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