Remote Ticket Triage & Support Queue Lead
Remote / Online - Candidates ideally in
Manhattan, Riley County, Kansas, 66506, USA
Listed on 2026-07-17
Manhattan, Riley County, Kansas, 66506, USA
Listing for:
IdeaTek Telcom, LLC
Remote/Work from Home
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Idea Tek Telcom, LLC in Kansas is seeking a Customer Service Support Queue Coordinator to oversee our customer support queues, triaging tickets, prioritizing urgency, and routing issues to the right teams. You will monitor tickets across channels, maintain SLAs, and work with cross-functional teams to prevent delays.
The role requires strong organizational skills and a proactive mindset. We offer remote or hybrid work options with travel as needed, plus competitive pay, benefits, and
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