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Remote Senior Voice Customer Strategist
Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-18
Jacksonville, Duval County, Florida, 32290, USA
Listing for:
Humana Inc
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
UI/UX Design, Data Analyst
Job Description & How to Apply Below
Humana, Inc. is seeking a seasoned Experience Design professional to strengthen the Voice of the Customer program. You will work in a cross-functional team to collect, analyze, and interpret feedback across channels, and translate insights into product improvements and experience strategies.
You will monitor KPIs like NPS and CSAT, design surveys, and create stakeholder-ready dashboards and reports to drive action across Product, Research, Design, Analytics, and IT teams.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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