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AI-Driven Support Engineer | FinTech ; Remote
Remote / Online - Candidates ideally in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-07-18
San Antonio, Bexar County, Texas, 78208, USA
Listing for:
Scratchpay
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Scratch Financial (Scratch) is seeking a technically sharp and self‑directed Support Engineer to own our most complex support escalations and drive AI‑powered tooling that makes our support organization faster and smarter. This is a high‑impact IC role — roughly split between deep technical troubleshooting (70%) and building/maintaining AI agents and automation (30%).
The ideal candidate has a strong foundation in SaaS and payments infrastructure and a passion for AI tooling; must be on the East
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