Ecommerce Operations Manager

** This is a direct hire for a client located in Seattle, WA. In office work required Monday-Thursday, remote work Fridays. Occasional travel to the East coast required. Candidates must be authorized to work in the US without sponsorship**

Our client, a growing E-commerce company, is hiring an Ecommerce Operations Manager to lead the performance and optimization of their order management and warehouse systems (Sales Pad), integrated with Microsoft Dynamics GP and Shopify. This is a highly visible, cross-functional role partnering with Sales, Finance, IT, and Warehouse teams to keep orders flowing accurately from click to delivery.

This role is ideal for someone blossoming in their career who wants real ownership and a clear growth path into broader operations or systems leadership — not someone looking to coast on existing expertise. No prior Sales Pad experience is required — training is provided. What matters most is an analytical mindset, curiosity about systems and process, and the ability to work cross-functionally.

System Ownership & Optimization

• Manage day-to-day configuration and performance of Sales Pad (order management + warehouse/WMS)
• Spot inefficiencies and drive improvements, partnering with our external dev team to execute updates

Systems Integration

• Oversee data integration across Sales Pad, Microsoft Dynamics GP, and Shopify
• Troubleshoot data flow issues and coordinate fixes with Finance, IT, and outside vendors

Order Management

• Track orders from entry through fulfillment and invoicing
• Monitor workflows, flag gaps, and keep the team on pace with SLAs

Warehouse Operations Support

• Help optimize inventory tracking, pick/pack/ship, and receiving workflows within Sales Pad WMS
• Partner with the warehouse team to resolve discrepancies quickly

Process Improvement & Innovation

• Continuously evaluate sales, fulfillment, and ops workflows for efficiency and accuracy gains
• Use available tools (including AI) to analyze processes and surface opportunities

Project Management

• Support system upgrades, enhancements, and process initiatives
• Translate business needs into clear requirements for developers and manage execution

Cross-Functional Collaboration

• Serve as the main point of contact for system-related questions across Sales, Customer Service, Finance, IT, and Warehouse
• Train users, provide ongoing support, and keep documentation current

• 3+ years of experience in sales operations, order management, warehouse operations, or a systems-focused role
• Some exposure to ERP, CRM, or order management/WMS platforms (Sales Pad, Net Suite, or similar — training provided on our specific tools)
• Strong analytical and problem-solving instincts; you like figuring out why something isn't working
• Comfort translating business needs into requirements developers can act on
• Solid Excel skills and comfort working with operational data

• Exposure to system integrations (ERP, eCommerce platforms, or middleware)
• Familiarity with Microsoft Dynamics GP, Net Suite, Shopify, or similar platforms
• Background in distribution, consumer goods, or another operations-driven environment