IT Field Support Technician

Employment Eligibility Statement

Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

IT Field Service Support (Windows 11 Migration experience required)

Syracuse, NY 13202 (Onsite position)

Long term position

$22/hr on W2/Danta Technologies payroll

• Ability to travel to remote locations.
• Have own vehicle to drive to different locations and support end users; mileage will be reimbursed.
• Will be available on call support during weekends/holidays as per request.
• Provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, communications room devices and activities, desk cabling, software installation and troubleshooting and any other related technology.
• Provide a high level of customer satisfaction and communicate effectively in both verbal and written communication in the local language.
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs.
• Accurately test, identify, prepare, repair, resolve, and document end user technical issues relating to Desktop support. Devices include, but are not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Communications patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement.
• Work on customer ticketing to ensure timely delivery of service, along with regular professional user-facing updates.
• Provide infrastructure administration functions.
• Provide on-site coverage as part of a shift arrangement.
• Support in line with contracted business working hours.
• Provide site support in remote offices when required.
• Troubleshoot and resolve software issues; OS Imaging/reimaging and associated systems administration activities.
• Take ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information.
• Ensure regular customer interaction to adhere to updated SLAs and high levels of customer service.
• Provide daily ticket updates to keep users fully informed.
• Move equipment associated with service requests in line with health and safety guidelines.
• Perform asset inventory activities as needed.
• End user training and guidance on the use of hardware and software.
• Recommend and/or perform upgrades to end user devices.
• This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork.
• Perform other duties as assigned.

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones, etc.
• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications.
• Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts.
• Effective communication in English and/or local language.
• Basic knowledge of LAN technologies and hardware.
• Ability to support technically video conferencing equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), major holidays and paid sick leave as per state law.

The rate/salary range is dependent on numerous factors including qualification, experience and location.