Network Operations Engineer

Job Summary

The Network Operations Engineer provides advanced level technical support of network hardware, software, and services to ensure that DoIT provides the most efficient network connectivity possible. The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation;

and alignment with the university's teaching, learning, and research missions. The division helps move the university forward through technology solutions designed collaboratively with the community to enable innovation, support scholarship, and equip the university with high-quality, sustainable technologies and services. The Network Operations group is responsible for configuring and troubleshooting Cisco network switches and Palo Alto firewalls, configuring Citrix load‑balancers, troubleshooting user wireless connectivity, and following up on daily reports and alarms as necessary.

The Network Operations Engineer serves as a liaison between Network Services and campus departmental technical support staff.

• Completes routine system planning, installation, analysis, and issue resolution to support institutional network connectivity and performance.
• 10% Designs, installs, and tests routine networks and associated hardware and software and communicates relevant information to appropriate entities.
• 10% Develops and implements network management and monitoring tools, writing scripts to automate repetitive tasks.
• 5% Researches network technologies and participates in procurement of new equipment and resources to meet program or project requests.
• 10% Plans, directs, and schedules onsite logistics and resources for routine network development and maintenance projects.
• 5% May train staff.
• 10% Assists with the development and implementation of policies and procedures to align with strategic initiatives and unit objectives.
• 20% Identifies, analyzes, troubleshoots, and documents routine network connectivity and performance issues according to established procedures, best practices, and regulations.
• 30% Serves as an initial point of contact for internal and external individuals and groups, receives and responds to inquiries according to established policies and procedures, and may train staff and/or clients.

Diversity is a source of strength, creativity, and innovation for UW‑Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin‑Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.

Preferred Bachelor's Degree.

Required qualifications:

• Experience working with network routers and routing protocols (three years preferred).
• Experience working with Ethernet switches, virtual local area networks (VLANs) and spanning‑tree protocols (three years preferred).
• Experience working with firewalls and access control lists (e.g., Cisco, Palo Alto).
• Experience working with wireless access points in an enterprise environment.

In addition to required qualifications, the most qualified candidates may also have the following preferred qualification:

• Knowledge of UNIX/Linux and UNIX/Linux network utilities.
• Knowledge of SNMP monitoring protocol.
• Knowledge of DNS and DHCP.
• Experience configuring and working with load balancers.

Full Time: 100% – Hybrid:
The candidate selected for this position may perform a combination of on‑site and remote work subject to an approved remote work agreement (RWA). Remote work requires successful candidates to possess their own high‑speed internet and phone to perform the work on a university‑provided computer. Per…