Senior Voice of Customer Researcher — Remote
Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-07-18
Columbus, Franklin County, Ohio, 43224, USA
Listing for:
Humana Inc
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Humana Inc. seeks a Senior Voice of Customer Researcher to help Humana better understand how customers experience products and services.
You will partner with Product, Research, Content, Design, Analytics, IT, and business stakeholders to translate findings into actionable insights for journey improvements. You will monitor KPIs like NPS, CSAT, and sentiment, design surveys in Qualtrics, and socialize insights to inform product roadmaps and experience strategy.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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