Delivery Manager

About Workato

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration h enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.

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Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care
. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and out of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

We are looking for an experienced Delivery Manager to join our Professional Services team. This role plays an integral role in managing projects that guide our customers on automation best practices, architecture patterns, governance processes, and helping them scale their automation practice through initial and expansion services engagements.

Workato Delivery Managers are essential to the growth of our SaaS business and play an integral role in helping organizations leverage and adopt our platform across the enterprise. As a Delivery Manager, you will have ownership of our customer's implementation journey from post-sales to go-live, while building trusted customer relationships including C-level. The primary goal of the Delivery Manager is to help customers generate significant business value from their Workato investment.

In doing so, you will be responsible for earning the right to be a trusted advisor by understanding and managing our customers throughout their project lifecycle and driving adoption.

In this role, you will also be responsible to:

• Project Execution & Delivery
  • Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals
  • Lead project-level engagements
  • Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps
  • Proactively identify and assist in closing expansion opportunities in services and software
• Financial & Resource Management
  • Manage project budgets up to $500k, ensuring projects remain within scope and budget
  • Monitor budgets closely and prepare change orders as needed
  • Oversee 5+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)
  • Anticipate resource availability issues, proactively creating backup plans
  • Identify and mitigate resource skill gaps, if applicable
• Agile Project Management
  • Drive project timelines, prioritizing client need and adapting plans without oversight
  • Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the director/VP level
  • Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalated
• Stakeholder Communication & Reporting
  • Deliver crisp, error-free weekly status reports to both internal and customer stakeholders
  • Lead status calls, ensuring alignment and next steps are clearly documented
  • Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance
  • Achieve high CSAT scores through excellent project…