Business Analyst; ServiceNow Level Clearance - Remote
Remote / Online - Candidates ideally in
Reston, Fairfax County, Virginia, 22096, USA
Listed on 2026-07-18
Reston, Fairfax County, Virginia, 22096, USA
Listing for:
ICF
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst -
Business
Business Systems & Technology Analysis
Job Description & How to Apply Below
Description
ICF is seeking a motivated Business Analyst to support Service Now delivery for enterprise modernization efforts within a federal environment. This role is ideal for someone who enjoys translating business needs into clear requirements, helping teams improve service processes, and supporting Agile delivery from discovery through release.
The successful candidate will work closely with stakeholders, product owners, developers, testers, and technical leads to document current-state and future-state processes, develop user stories and acceptance criteria, and help delivery teams maintain a shared understanding of approved scope, requirements, and priorities. You should be comfortable facilitating conversations, asking effective questions, and translating complex operational needs into practical, well-structured requirements.
*
* Job Location:
** Remote work is authorized. Must support US Eastern time zone working hours _._
* If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
** What You Will Do*
* + Facilitate requirements elicitationand refinement sessions with business and technical stakeholders
+ Document business needs as user stories, acceptance criteria, process flows,business rules, and supporting requirements documentation
+ Analyze current-state workflows andidentifyopportunities for automation,simplification, and service improvement
+ Support Service Now configuration and enhancement efforts bydocumenting and clarifying business rules, approvals, workflow logic, and expected outcomes
+ Partner with developers and testers toclarify requirements,supporttest case development, andassistduringuser acceptance testing
+ Maintain backlog items andsupportingdocumentation in Agile tracking tools
+ Assist with stakeholder coordination, release planning,validation,and readiness activities
+ Support reporting, metrics, and process documentation as needed
+ Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams
+ Identifyrequirement gaps, dependencies, and risks, and escalate issues requiringresolution
** What You Must Have*
* + Bachelor's degree in business, information systems, computer science, public administration, or a related field
+ 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts
+ 3+ years of experience working in an Agile environment such as Scrum or Kanban
+ 3+ years of experience gathering, analyzing, and documenting requirements
+ 1+ years of experience supporting Service Now or a comparable enterprise workflow platform, including requirements, workflow analysis, service-management processes, or platform enhancement activities
+ Ability to write clear user stories, acceptance criteria,process flows,and supporting requirements documentation
+ Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders
+ Experience using Agile collaboration tools such asService Now Agile Development,Jira and Confluence, or similar tools
+ Must be a U.S.citizenandpossessan active
Secret clearancedue to federal contracting requirements
+ Candidate mustresideand perform work withinthe U.S.
** What We Would Like You*
* ** To*
* ** Have*
* + Experience supportingone or more
Service
Now modules, such asITSM, CSM, App Engine, HRSD,orITOM
+ Familiarity with workflow automation, service management, and enterprise service delivery concepts
+ Experienceusingprocess mapping tools such as Visio or Lucidchart
+ Experience supporting UAT, release validation, or test coordination
+ Familiarity with federal IT orgovernment contracting environments
+ Experience supporting documentation, training, orchangemanagement activities
** Professional
Skills:
*
* + Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills
+ Ability to communicate complex requirements, processfindings, testingresults, and usabilityobservationsto technical and nontechnical audiences
+ Ability to organize and prioritize multiple assignments…
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